Given the nature of the digital products and services we offer, we clarify the refund policy as follows:
1. Nature of Products
All products and services available on FileGateX are digital and cloud-based, including:
- Digital game keys (Steam, Xbox, PlayStation, etc.)
- Downloadable digital files and software.
- Digital courses and educational content.
- VPS and cloud hosting services.
2. Automatic Instant Delivery
All digital products are delivered automatically and instantly after successful payment:
- A download link is generated directly for the buyer.
- Digital game keys are clearly shown in the order details.
- Cloud services and VPS are activated immediately.
⚡ Important Notice
Since the product is revealed and delivered immediately after payment, the transaction cannot be reversed once completed.
3. Finality of Sales
All sales are final and non-cancellable or refundable once:
- A download link is generated and made available to the buyer.
- The digital key (Game Key) or access data is revealed.
- The cloud service or VPS is activated.
4. The Only Exception: Software Malfunction
The only case where a refund or replacement is permitted is:
- Proving a software malfunction on the part of the platform.
- In this case, the support team will verify the issue and replace or refund.
5. How to File a Complaint
If you encounter a genuine problem with a product you purchased:
- Contact the support team within 48 hours of purchase.
- Attach the order number and a clear description of the problem.
- The team will review your request and respond within 3-5 business days.
6. Seller Protection
FileGateX is committed to protecting sellers from fraud and illegitimate refunds.
7. Contact Us
For any inquiries or complaints: support@filegatex.com